Welcome to the Vico Office SupportLink
At Trimble GC/CM Support Services, our mission is to help you realize the
maximum potential for your Trimble GC/CM investment and provide you with the
technical expertise, customer service, and resources to successfully implement
and use our products and services.
To ensure you receive the support that you need to maximize your investment, our
highly-trained and friendly support team is standing by to assist you.
Conveniently accessible via Telephone, Email or by LiveChat, our support team
delivers fast and effective service.
The Vico Office software support plan includes:
- Unlimited Support Case Management
Your staff can submit unlimited support cases with our teams. Each support case is assigned a unique tracking number so that you can quickly and easily check on the status.
- Phone, Email & Live Chat Support
Phone support is available Monday thru Friday, 5am to 5pm PST
Email support allows you to send us your questions any time it’s convenient for you. You’ll receive an email response within one business day.
Participate in real time LiveChat support with a Support Analyst right in your
browser. Available Monday thru Friday, 7am to 4pm PST
*All services are available excluding our Trimble US Holiday Schedule
- Access to ‘SupportLink’
Our secure member only “SupportLink” websites are exclusively for active support plan customers. SupportLinks provide all the tools and information that you’ll need to find answers to each of our GC/CM products. You’ll find the latest information on our products, including technical bulletins, documentation, and product downloads.
- Software Upgrades & Maintenance Releases
You’ll have access to all new Product and Maintenance releases. These release can include significant feature enhancements, and fixes to reported issues. Trimble will notify active support plan customers when these releases become available via SupportLink.
- LinkedIn User Forum
Web-based LinkedIn user groups are utilized for holding discussions and posting user generated content. It serves the community of experienced solution users and is moderated by the Trimble GC/CM Support team.
- Training Material
Product training materials are designed with the Principals of Adult Learning in mind. Training Manuals include conceptual overviews, process diagrams, detailed step-by-step instructions, and review questions and are used in all of our standard instructor-led training classes, for after-class references, and ongoing self-studies. You can search the entire library in HTML format or download the PDF for any of our standard classes.
- Product Video Library
Our Product Video Library, captured from our instructor-led online classes, walks users through our core product functionality. You can search the Library by feature-specific keywords or view the full class videos and utilize the built-in agenda links to play specific section of a class. These on-demand training tools will enable you to educate your end users real-time according to your schedule.
The Trimble GC/CM Support team is available Monday thru Friday via Phone and
Email (5am-5pm) and LiveChat (7am-4pm PST). *excluding Trimble holidays
Should you have questions or need to purchase or renew your support services contract, please contact WinEst Support Sales at 1-800-850-2660
Trimble GC/CM Support Services Brochure